The Oversight Board issued a 57-page advisory opinion that finds flaws with the so-called “Cross-Check” or XCheck policy used by Facebook and Instagram for certain VIP or preferred users.
In its key findings, the Oversight Board found the Cross-Check policy flawed:
- Unequal treatment of users.
- Delayed removal of violating content.
- Failure to track core metrics.
- Lack of transparency around how cross-check works.
In addition, the Board said that Meta’s Cross-Check policy favored the company’s business interests, with no comparable regard for content of users involving speech important for human rights.
The Oversight Board gave Meta a long list of 32 recommendations to change its approach, conveniently summarized in the Annex at the end of the document.
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